SHIPPING & RETURNS 

QUICK SCAN

  • FREE SHIPPING ON ALL ORDERS
  • NO HASSLE RETURNS
  • 24/7 CUSTOMER SERVICE

SUMMARY

  • Free delivery is offered to almost all countries worldwide
  • Your order will be shipped directly from our supplier in Asia.
  • The delivery times vary per country. This depends mostly on the time it takes for customs and the local post carrier to deliver your package.
  • The delivery from our manufacturer may take 1-3 business days to dispatch.
  • Questions? We have real people at our customer care in place to answer all your questions.
  • Our deliveries are handled by our third-party companies, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.

THE NEW SCHOOL SHIPPING METHOD

PetPalio makes you enjoy free worldwide shipping. We ship to almost all countries worldwide. All our products have free shipping at PetPalio. The new school shipping method means that we ship directly from our supplier to you.

Destination

Duration

United States & Canada

5-20 days

United Kingdom, Germany, The Netherlands, Italy, Belgium, France, Luxembourg, Switzerland, Austria

6-20 days

Denmark, Sweden, Norway, Finland

8-22 days

Rest of Europe

10-25 days

Japan, China, Hong Kong, South-Korea, Singapore

10-20 days

Australia, New-Zealand

10-20 days

Rest of the World

12-25 days

 

ORDER PROCESSING

If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.