Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at petpalio.business@gmail.com (or fill in the contact form), and we’ll take you through the process.

 How long do I have to return the product?

We offer a 14 day refund if the product is damaged or you are not satisfied.

 What if my product is defective?

If your item arrives damaged or is malfunctioning. We offer a 3 months warranty for all products:
 
Email us at petpalio.business@gmail.com for more details.

 Do you ship overseas?

Yes, we ship all over the world. Our shipping costs will always be free. We run discounts and promotions all year, so stay tuned for exclusive deals.

 What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

 How can I track my order?

You can click here and you can fill in your details to see where exactly your package is located. Or you can use the "Track Order" button located on the menu and at the bottom of the page.

 How much is shipping?

We offer free express shipping worldwide! 
 
Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner.

 Will I pay customs?

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.